Internet Service Provider (ISP) using WorkWide
As a Layer 2 ISP with B2B and direct to customer operations, the ISP was facing challenges in managing their sizable subcontractor network and digitizing their service lifecycle. They required a solution to improve visibility and efficiency for inhouse and subcontractor technicians, increase accountability, and manage subcontractor cost.
By using WorkWide, the Layer 2 ISP was able to streamline their service lifecycle, improve efficiency, and increase
accountability. The solution also helped the ISP manage subcontractor cost and workload, while providing immediate
proof of work for billing purposes.