Office Automation Provider using WorkWide
PROBLEM STATEMENT:
Office Automation Providers are often faced with issues that require a technician’s intervention onsite. With such
business critical systems, it is crucial they move to first time resolution. However, without the use of a Workforce
Management Tool, a number of challenges arise when technicians are required to take to the field to complete a task.
From Installations to Repairs and Services.
PROGRAM:
Provide a workforce management solution that integrates into ServiceNow, with the ability to manage and deploy all
technicians. The solution should include features such as real time time view of all tasks in progress, mobile field service capabilities, and the ability to schedule tasks in advance.
BUSINESS OUTCOMES:
1.
Fully automate over 600 field service agents, resulting an increase in productivity
2.
Standardize processes across franchise operations, resulting in a reduction in service delivery time
3.
Improve first time resolution, resulting in higher customer satisfaction
4.
Achieve reduction in operational costs through improved efficiency
5.
Gain full visibility of the workforce, resulting in better resource planning and utilization.