Office Automation Provider using WorkWide
Office Automation Providers are often faced with issues that require a technician’s intervention onsite. With such
business critical systems, it is crucial they move to first time resolution. However, without the use of a Workforce
Management Tool, a number of challenges arise when technicians are required to take to the field to complete a task.
From Installations to Repairs and Services.
Provide a workforce management solution that integrates into ServiceNow, with the ability to manage and deploy all
technicians. The solution should include features such as real time time view of all tasks in progress, mobile field service capabilities, and the ability to schedule tasks in advance.