Architecture

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Download app from Apple App Store and Google Play Store.
Device Compatability
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Android

Minimum Version: Android 5 and above
Minimum Supported Version: Android 8
Recommended Version: Android 9 and greater is recommended due to the increased availability of native APIs allowing WorkWide to fulfil its job in its entirety.
RAM: Minimum of 512MB of RAM, 2GB of RAM is the minimum supported amount of RAM and is recommended due to the memory requirements of image/video processing and downscaling.
CPU: Minimum ARMv7 level CPU, at least a Quad Core 1.2GHz CPU or better is recommended due to the requirements of image/video processing and downscaling.
Storage: A minimum of 1GB of available storage due to the space requirements of capturing media.
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iOS

Minimum Version: iOS 11
Minimum Supported Version: iOS 11
Recommended Version: A device capable of running iOS 13 is recommended due to the increased availability of native APIs allowing WorkWide to fulfil its job in its entirety. Additionally due to the performance requirements of image/video processing within WorkWide it is recommended that an iOS 13 device is used.
Storage: A minimum of 1GB of available storage due to the space requirements of capturing media.
Redundancy and Uptime SLA
WorkWide is built on Google's Cloud Platform, so we are Always on, with built-in availability and continuity management.

Asset Management

Tying your assets to your jobs enables end-to-end efficiency in your business. No business can afford to waste time or money through incorrect allocation, lack of visibility, pilferage and simple mismanagement of assets. With Asset Management integration, watch your CSAT surveys skyrocket by delivering the right product at the right time, keeping the CFO smiling too!Integrate WorkWide using our robust API. Our web services allow seemless integration into your existing operating and business support information systems. We provide Professional Services to help scope and design workflows in order to execute on your integration requirements.

Know where all your business' moving parts are, literally! Optimise your Asset Movement and Inventory Management throughout your distribution process, from depot, dispatch, in-transit, deployment, obsoletion and return. Set minimum quantity alerts, pricing and track by serial number. See our Job Management features which enable Asset management, such as, Barcode Scanning, QR Code Scanning, Image uploading etc.

Configuration

WorkWide is completely configurable, so whatever the job type, we can do it! In fact, we've made it so easy, you can DIY! Our skilled engineers and support teams are also available to assist. All businesses are unique, so we've designed our platform to be consumed aaS. Combined with our integration capabilities, WorkWide is the perfect tool for any business, enabling you to rid your FOMO in the Digital World we live in today!

Customised Forms
When creating/conducting tasks, WorkWide gives you the ability to configure tasks at will.
We understand that businesses have diverse service portfolios which requires you to have the ability to drive an array of tasks. WorkWide does not limit the number of task configurations within our licensing model, so you can configure as many as you want! Describe which task you would like to complete, or send us your workflow or job card, and we'll help you!
Form Builder Components
Configure your own forms with multiple data types supported, including barcodes and images.
Multiple Task Types
Configure an array of unlimited task types relative to your business, such as incident management, corrective maintenance, preventative maintenance, event management, request management, callouts, inspections…anything you can think of! Not sure, click here and let us help you!

Image Compression

All images are compressed to conserve data storage and usage, as well as battery life.

Offline Mode

Mobile applications are dependent on connectivity availibility. WorkWide is NOT! WorkWide provides you with the capability of capturing all your task data on your mobile device and ensures synchronisation the moment sufficient connectivity is achieved. This is true mobility, because the world is not ALWAYS connected!

Integration

Integrate WorkWide using our robust API. Our web services allow seemless integration into your existing operating and business support information systems. We provide Professional Services to help scope and design workflows in order to execute on your integration requirements.

3rd Party Out-Of-Box (OOB) Integration
Standard integrations into various ITSM / ERP / CRM systems such as ServiceNow, BMC, Atlassian, Cherwell, SAP, MSDynamics, Odoo, Salesforce, Pipedrive, Hubspot, Workday, and many more.
API Integration
Middleware support for Business and Operational Support System (OSS & BSS) integration via API (Application Program Interface).
REST Integration
WorkWide middelware can be configured to support REST integration. REST API's use multiple standards like HTTP, JSON, URL, and XML.
SOAP Integration
WorkWide middelware can be configured to support SOAP (Simple Object Access Protocol) integration using HTTP and XML.

Job Management

Our Job Management features ensure that your tasks are carried out in an organised and structured manner, with all the attributes required for the job details to stay in check. We do this by ordering the jobs into their priority status', assigned to the respective personnel by skillset, resource and bootstock availibility. All jobs have capability to leverage off multimedia uploads, onsite capturing and real-time collaboration.

Add Metadata to Photographs
Add comments or additional information to all photographs.
Ensure true data integrity by coupling metadata to images, including the ability to add freetext.
Advise the Users of Latest Version
Auto-update from the app store if enabled.
Ensures you are on our latest version so that you have up-to-date features and improved performance.
Attachments Knowledgebase
Upload attachments from the desktop version, or vice versa upload attachments form the mobile application itself.
Add a variety of attachments on task creation and task update from the WorkWide desktop console as well as have the ability to upload attachments from your mobile phone whilst out in the field and upload them to your job card and onto the WorkWide platform.
Auto-Update
Changes to fields, task types and fields instantly synchronise to the the mobile app with no coding required.
Barcode Scanning
Ability to scan a barcode as a field input for asset management, product management and inventory control.
Image/attachment - mark up
Ability to mark-up an image in the app before uploading with WorkWide's Drawing Tool.
Electronic Signature
Digitally sign on the mobile device.
Get rid of all paperwork with signature compliance by signing on glass.
Notifications & Alerts
Notifications and alerts for mobile and web users.
Ensure visibility and control between your backoffice and mobile users when task information is updated or changed.
Photographic Evidence
Tag all images with geo-location metadata.
Ensure true data integrity by coupling metadata to images.
Push Notifications
Push notifictions on all new tasks and updates to existing tasks.
Ensure visibility and control between your backoffice and mobile user.
Task Dependency Configuration
Chain multiple tasks into a workflow, so that the end of one task can kick-off the next.
Allow for dependency of controls within the task 'create' and 'update' functionality; sequential task completion, for projects, one after the other, and passing it on, re-assign, assign next.
Knowledgebase-Advanced
A knowledgebase easily accessible via the mobile app and web site to assist with operations/ installations or any other technical information required to complete a task.

License Disc Scanner

Scan a vehicle’s license disc with your mobile device and electronically convert all the relevant information, such as the license disk number, engine and VIN numbers, expiry date etc.

Enable data entry from any printed paper data records by scanning from your mobile device – whether passport documents, invoices, bank statements, computerized receipts, business cards, mail, printouts of static-data, or any suitable documentation.

Mapping and GPS

Use WorkWide's embedded GPS features to ensure that your entire mobile workforce is visible, all the time! Not only is this vital for productivity and improved client experience, but imperative for employee safety. Optimise and assess your mobile workforce's productivity by using WorkWide's GPS and Mapping features which allow you to accurately track travel-time and location history. Have peace of mind that all tasks are completed within their specified locations and have been reached through optimised travel routes, avoiding accidents and traffic congestion with real-time traffic data.

CI/Location History
A task is accompanied by the history of the specific Configuration Item (CI) and location of the task.
Know where your workforce is, what their planned routes are and which attributes, in relation to their tasks are associated. All in real-time!
Geo-Fencing
Define geographic perimeter for a specific task or user.
Ensure that tasks can only be accepted/completed in a certain predetermined Geo-fenced area of the actual task location.
Geo-Location
Understand where all your mobile users are at all times with real-time visibility using geocoding to pinpoint the exact location.
Record and differentiate time spent by employees on travel, actual work time, lunch-breaks, prayer breaks and whilst on hold due to delays.
Track all overtime and distance travelled with all associated. Use our GPS features in conjunction with Auto Assignment to ensure immediate task allocation by instantly actioning the right resource because now we know where everyone is!
Mobile User ETA
Creating visibility on the mobile users ETA to a specific task/location through web interface messaging or notifications.
Optional Navigation (Mobile App)
Tasks that do not require travel will skip the navigation interfaces on the mobile application.
Real-time Feedback on Mobile User Activity
All field data is updated to the dispatch team in real-time.
Ensure full visibility and control of data captured in the field being communicated back to the office, in real-time.
Route Optimisation
Waypoint optimisation that works out the best route for a mobile user to take, taking into account task locations, task priority and real-time traffic data.
Incalculable saving on fuel and time. Actually, that's all very calculable! Use irrefutable data to calculate travel, time and fuel efficiencies. This is true resource optimisation, productivity increase and cost-saving.
Support for GPS Coordinates
WorkWide supports geocoding and reverse geocoding, allowing the platform to convert human readbale addresses to GPS coordinates, or Vice Versa.
WorkWide is able to provide geographical coordinates corresponding to people and places, enabling all data to be linked to the task lifecycle.
Travel Time Calculations
Get a real view of the actual travel time for all field service personnel using geocoding to track actual distanc enad time travelled.

Optical Character Recognition

Electronically convert typed, handwritten or printed text into machine-encoded text from scanned documents, images, photo of documents or from subtitle text superimposed on an image.

Enable data entry from any printed paper data records by scanning from your mobile device – whether passport documents, invoices, bank statements, computerized receipts, business cards, mail, printouts of static-data, or any suitable documentation.

Pricing On Assets

Ability to set a cost and selling pricing which can be used to automatically calculate pricing on job cards.

Add pricing data on Assets and enable the reporting of cost price and selling price data in job cards to remove the cumbersome act of reporting this data manually.

Reporting

What is all this for if we can't intelligently display and utilise all your collected data to make better business decisions? Use our Job Reports and Dashboards for all your operational reports and Boardpacks. We have a standard set of reporting tools, but all the data is available for you to create your own, based on your exact needs.


Customer Ratings
Capture customer ratings of each task in real-time.
Standardised PDF & e-mail Reports on Task Completion
Admins have the additional capability to export these in the following formats: Direct copy; CSV; Excel; PDF; Direct print.
PDF Reports (Job Cards)
Automatically send proof of work in real-time.
Once the job is done, send the Job Card to all lines of authority, as well as your client, if need be.
Reporting & Dashboards
Standard reporting and dashboards Bespoke / customisable reporting and dashboards (user generated).
WorkWide gives you full control over your data, allowing you to structure your reporting as you wish, over and above very useful standard reports and dashboards. Define the job types, set your field types, select the required fields and specify conditions for your reports.
Work Time Calculations
Actual work time is recorded for all tasks.
Use irrefutable data to allocate actual time spent on job completion, independently of travel time and unproductive time spent waiting on external factors hindering job completion.

WorkWide gives you full control over your data, allowing you to structure your reporting as you wish., over and above a very useful standard reports and dashboards. Define the job types, set your field types, select the required fields and specify conditions for your reports.

Scheduling and Dispatch

Dispatch jobs quickly and efficiently through our intuitive allocation capabilities.
Assign jobs in three ways: 1. Independently from your desktop console 2. Automatically from your business system 3. Automatically assign jobs in order of priority, skillset, availibility and bootstock.

Adhoc Task Assignment
Direct assignment of tasks to mobile users from the WorkWide console.
Enable your administrators to assign tasks to your workforce at the click of a button.
Auto-Assignment
Automated assignment of tasks by user groups, location, skillset, workload and availibility.
Allow WorkWide to automatically assign tasks in order of priority, location, resource availibility, preference, skillset and stock availibility. This is true workforce optimisation!
Complete Task on Web
Ability to complete tasks on the web for deskbound users.
WorkWide is not only an App for mobile phones. Use it as an independent system for deskbound resources, or even onsite resources at the client site.
Create From App
Create and kick-off tasks from the mobile application.
Preconfigure tasks to enable your workforce to create tasks themselves, on the fly, ensuring maximum productivity, especially when a new task is required at the same location, preventing return trips!
On Duty / Off-duty
The ability for a user to note their availability, streamlining the assignment process and ensuring true recordal and adherence to HR policies .
Have visibility of your workforce members to see whether they are on or off duty.
On Hold reasons
Define custom on hold reasons for your different task types.
Ensure accurate data capturing when tasks cannot be completed. Works great with travel data and task duration, so you can really start measuring productivity with irrefutable data.