User Communities
Enabling Field Service User Groups.
If your business has anyone out in the field performing anything from Service Requests, Installations, Maintenance, Sales, Site Inspections, Fulfilment Orders, Deliveries, WorkWide can work for you!
Maintenance Crew
- Digitise Job Cards to ensure checklists are completed in real-time, on location, with images, meta data and client sign-off.
Field Technicians
Digitise Field Service Engineer capture of site evidence, parts used, site surveys etc.
Onsite Technicians
Provide history, knowledge and collaboration tools to help technician execute efficiently.
Dispatch Centres
- Demand Management
- Combine work requests from all internal and external sources into logical lists.
- Planning
- Verify parts availability, schedule best tech, customer engagement, achieve other prerequisites before engaging techniciant.
Back Office Operations
- Demand Management
- Integrate into applications such as ERP & CRM. Produce performance reports, dashboards, cross-functional analytics and alerts.
- Operations
- Manage maintenance plans such as SLA’s. Produce pricing and invoices, manage depot repairs and logistics.