Industries

At WorkWide, we bring tangible value to a diverse range of industries with our innovative and reliable mobile workforce management solution. Our platform serves businesses across various sectors, providing tailored solutions that cater to their specific needs.

Facilities Management

Whether it’s routine maintenance, incident management, or real-time workflow oversight, WorkWide streamlines facilities management processes to enhance efficiency.

• Complex Scheduling Simplified: Easily coordinate schedules for a distributed workforce across multiple sites with unique requirements.
• Efficient Dispatching and Routing: Optimise your dispatching processes while minimising travel time and costs.
• Streamlined Asset Management: Simplify the management of equipment, assets and supplies across multiple sites.
• Real-Time Reporting: We help you ensure your field workers can provide instant feedback, complete checklists, and record data in real time.

Telecommunications

From installations to scheduled maintenance and network audit and control, WorkWide supports the telecommunications industry in optimising field service management processes.

• Remote Workforce Coordination: Better manage your remote workforce with real-time communication and coordination.
• Regulatory Compliance: We make it easier to adhere to industry regulations through improved workforce management.
• Enhance Tool Management: Ensure that your field technicians have the right tools and equipment for every job.
• Real-time Updates: Enhance project satisfaction rates by providing real-time job updates to both customers and dispatchers.

Security

WorkWide facilitates callouts, site inspections, and firearm controls, bolstering security operations through efficient task management.

• Improved Scheduling and Dispatch Efficiency: Assign tasks based on worker availability, location and expertise.
• Real-Time Tracking and Accountability: We give you better visibility into field workers’ exact location, job status, and progress.
• Enhanced Communication and Coordination: Security personnel receive instant updates, report incidents and get critical information more quickly.
• Comprehensive Reporting and Performance Analytics: Track KPIs like response times, job completion rates, and customer satisfaction.

Mining

WorkWide contributes to improved access control, identity management, and audit and control in the mining industry, promoting safety and efficiency.

• Enhanced Worker Safety and Compliance: Track safety checklists, certifications and maintenance tasks with ease.
• Optimised Equipment Maintenance: By ensuring that machinery is serviced on time, you can reduce unplanned breakdowns.
• Improved Resource Allocation: Optimise resource allocation, ensuring the right workers with the right skills are deployed to specific tasks.
• Real-Time Monitoring: Monitor field operations more effectively, make data-driven decisions, and respond quickly to unexpected events.

Automotive

Covering installations and repairs, along with vehicle inspections, WorkWide supports automotive businesses in enhancing their field service management processes, including customer service.

• Streamlined Maintenance and Repair Scheduling: Ensure technicians are assigned to the right job at the right time, improving overall service efficiency.
• Enhanced Technician Productivity: Optimise resource allocation, ensuring that the right team is dispatched based on specific vehicle needs.
• Real-Time Diagnostics and Reporting: Help technicians be better prepared with the necessary parts and tools before arriving on-site.
• Improved Inventory Management: Integrate inventory management with service scheduling, ensuring parts are available when needed.

Insurance

From assessments to fulfilment, WorkWide streamlines insurance processes for efficient customer service and claims management.

• Faster Claims Processing and Inspection: Schedule and dispatch field agents more efficiently, leading to quicker on-site inspections and faster processing of claims.
• Improved Accuracy and Documentation: Our field service management software enables agents to capture photos, videos, and documents directly from the field.
• Real-Time Field Operations Visibility: Adjust assignments dynamically based on current workloads or emergent claims, improving response times.
• Better Compliance and Risk Management: Reduce the risk of non-compliance penalties by maintaining high standards in claims handling.

Fire Safety

Our platform facilitates the installation, maintenance, and repairs in the fire safety industry, ensuring compliance and safety.

• Efficient Inspection and Maintenance Scheduling: Ensure compliance with fire safety regulations and reduce the risk of missed inspections or overdue maintenance.
• Real-Time Monitoring and Reporting: We make instant reporting from the field possible, allowing for faster resolution of issues.
• Compliance and Certification Management: Automated reminders for renewals and compliance help companies stay up to date with regulatory standards.
• Streamlined Communication and Documentation: Enhance communication between technicians, dispatch teams, and clients by offering digital documentation.

Healthcare Services

WorkWide enables real-time maintenance and efficient incident management in the healthcare sector, ensuring high levels of hygiene and customer satisfaction.

• Optimised Scheduling: Ensure the right personnel or equipment is dispatched at the right time to reduce delays and enhance patient care.
• Real-Time Tracking: Track the real-time location and progress of healthcare workers to enhance accountability and enable more accurate documentation of patient visits.
• Enhanced Communication: Healthcare workers can receive instant updates on patient conditions, medical records, or route changes.
• Improved Compliance with Healthcare Regulations: Automate compliance tasks to maintain regulatory standards and avoid potential fines or legal issues.