WorkWide Specialist Services

Unlock enhanced business value with the support of our team of experts.

At WorkWide, we place your business directly in the capable hands of your workforce. Allow us to provide you with invaluable insights gathered from a wide range of industries, enabling every facet of your organization to serve as the primary driver of revenue generation by ensuring a fully optimized workforce.

With a strong focus on Job Management Software, Workforce Management Solution, we are dedicated to helping you excel in areas like digital job cards, field work management, and mobile field service software. Our Field Service Management Software, Service Dispatch, and Work Order Management tools are designed to enhance your field service operations, thus offering real-time analytics, predictive maintenance, and more. Let us empower your business to thrive in the world of cloud-based field service and field service mobility. As a result you will be simultaneously adding value to your services.

Comprehensive Asset Management

Effortlessly access all your processes and assets in the field with WorkWide. Seamlessly sync your inventory management system and take control of your boot-stock. WorkWide can also manage this for you while you focus on business.

User-Centric Design

WorkWide prioritizes the customer experience, bringing information together for consumption through a standardized process on mobile devices. In addition our user-friendly approach ensures that you can easily navigate and utilize our system.

Modern Platform

WorkWide operates as a Platform-as-a-Service, underpinned by a modern and robust architecture. If you require more information about our infrastructure, please don’t hesitate to Contact Us in the meantime.

Seamless Integration

When integrated with Business Process Frameworks and systems, WorkWide preserves all your business rules, workflow-driven triggers, and other pre-configured processes, therefore ensuring a cohesive and efficient operation.

Empowerment Through Configuration

WorkWide is highly configurable, allowing you to tailor it to your specific needs for managing and monitoring field operations. This is because we understand that effective and low-risk management of tasks is crucial for your business’s service quality.

Unmatched Flexibility

With WorkWide, you have the freedom to use a variety of form templates for different field tasks. Our Task Type configurability empowers you to create as many form templates as necessary, while all seamlessly updating in real-time on the mobile app.

Seamless Integration – Effortlessly and Swiftly!

We understand the complexities that come with managing platform integrations. WorkWide is purposefully designed to alleviate the integration challenges, making the process hassle-free. The best part? WorkWide requires NO CODE for integration. Because API’s and endpoints are automatically generated with a simple click, it is a breeze to establish multiple integrations from a single instance.

If you’re a user of BSS or OSS software with various modules, users, and roles, rest assured that WorkWide empowers you to retain all your existing rules effectively. You can seamlessly integrate numerous ITSM modules and forms into WorkWide, thus enabling your field users to use a single app for various task types. Reach out to us to explore your integration needs. Let us assist you in achieving your operational goals while you work.

Seamless Integration

WorkWide offers versatile integration capabilities, allowing it to seamlessly integrate with any 3rd party BSS or OSS system. Whether you’re using ETOM or ITSM tools, CRMs, ERPs, SaaS applications, IoT devices, or any other system with workflow-driven triggers, WorkWide is equipped to drive Incident Management, Event Management, and Request Management efficiently.

Unifying Your Enterprise
WorkWide serves as the adhesive that binds your enterprise together, ensuring comprehensive Task Management across the entire lifecycle while adhering to your business rules. This includes the management of work assignment, route planning, appointments, resource and asset allocation, skill assignment, availability, and real-time operational alignment.

 

By bringing Sales, Technicians, and Customers together, WorkWide elevates your Client Experience. With a focus on Job Management Software, Workforce Management Solution, and Digital job cards, it seamlessly integrates mobile workforce, Field Service Management Software, and Service Dispatch. You can optimize Work Order Management, Asset Tracking, Inventory Management, and Service Contract Management, all while harnessing the power of real-time analytics, predictive maintenance, and other cutting-edge features in the world of Field Service Operations. Embrace the benefits of Cloud-based Field Service and Field Service Mobility for a more streamlined and efficient operation.

Enable continuous service improvement by digesting your own rich data to make better business decisions as a result.

Business Intelligence Reporting Dashboards

Elevate your field operations data from obscurity to measurability, while arming your organization with real data that empowers you to target business objectives and enhance service quality. It provides valuable insights for informed decision-making.
• Establish Measurable Targets and KPIs
• Drive service and process enhancements
• Evaluate task location timeframes
• Accelerate the achievement of targets and goals
…and much more!

In addition, WorkWide extends its offerings to include ITSM Consulting, Advisory Services, and Training. Feel free to reach out to us for more information in the meantime.

(eTOM), ITSM & ITIL

Does your organisation may follow the ITIL framework and perhaps some level of ISO or similarly applicable standards of operation or service quality?

Because we understand that your organization may adhere to the ITIL framework and possibly incorporate ISO or similar operational and service quality standards, WorkWide has been meticulously designed for configurability. As a result this flexibility enables it to align with your specific business requirements. Thus allowing for effectively managing and monitoring your field operations.

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