WorkWide Specialist Services
WorkWide puts your business in the palms of your workforce's hands. Let us help you with valuable insights gained from all spheres of industry, to enable the moving parts of your organisation to function as the core arm of your revenue generation by ensuring an optimised workforce.
WorkWide can be integrated into any 3rd party BSS or OSS, whether ETOM or ITSM tool, CRM, ERP, SaaS application, IoT device or any system with workflow driven triggers required to drive: Incident Management, Event Management and Request Management.
WorkWide is the Enterprise Glue that ensures that all Task Management (basically any job) is managed through it's full lifecycle and adheres to your business rules, ensuring work assigned, route planning, appointments, resource and asset demand, skill allocation, availability and work assigned are all managed to ensure operational alignment in real time.
Bring Sales, Technicians and Customers together to improve your Client Experience.
Integration - On the fly, and with ease!
We understand that managing platform integrations can be complex. WorkWide is designed to take the integration burden away. WorkWide requires NO CODE to integrate. API’s and endpoints are automatically generated at the click of a button. One instance – many integrations.
As a consumer of BSS or OSS software, you have many modules, users and roles. With WorkWide you can effectively retain all your pre-existing rules. You can integrate several different ITSM modules and forms to WorkWide allowing your field users to use 1 app to conduct different task types. Contact Us to discuss your integration requirements. Let us help you get the Job Done.
BI Reporting Dashboards
Enable continuous service improvement by digesting your own rich data to make better business decisions.
Enrich previously vague or non-existent field operations data to be measurable by gathering real data that empowers you to target your business goals and service quality by providing insights for better decision-making. • Set Measurable Targets and KPI’s • Make informed service and process improvements • Assess timeframes for task locations • Accelerate target and goal achievement …and so much more!
WorkWide also offers ITSM Consulting, Advisory Services and Training. Contact Us for more info.