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Collections & Deliveries · Consumables & Hygiene

Every drop counted, signed and reconciled.

The cycle generates the round. The stock goes out with the vehicle. Every drop is recorded where it happens — what was left, a photo, a signature, the time and the place — and the round balances at the end of the day.

Tsebo Hygiene run it across 1,500+ client sites with 33 field staff
Proof of delivery · round 042 · stop 7 of 14Office park — block C
Hand towel
6 packs
Soap refill
4 units
Sanitiser
2 units
Sanitary units
3 exchanged
Photos
3 attached
Signed
Reception · 10:42
Location
Captured at the stop
The problem

You know where the vehicle went. You do not know what it left behind.

Vehicle tracking proves the van stopped. It says nothing about the quantity handed over, whether the units were serviced, or who signed. So the month ends in disputed deliveries, credit notes and a van that never quite reconciles.

“Nothing was delivered on the 14th”

The answer is a paper note in a branch file, found three days after the client has stopped asking.

The van never reconciles

Forty went out, twelve came back, and the paperwork accounts for twenty-two. The gap gets written off.

Quantities decided in the cab

One site runs dry by day nine, another has a cupboard full. Both cost money.

Consumption is invisible

Nobody knows what a building actually uses, so the cycle it was given years ago never changes.

How it works

A round, end to end

  1. The cycle generates the round

    Each site carries its own service frequency, so tomorrow’s round is generated rather than typed out.

  2. Stock issued to the vehicle

    What is loaded is issued to that vehicle, against that round.

  3. The route is sequenced

    Stops ordered for the day, with travel captured from the driver’s phone.

  4. At the site

    Units serviced, consumables left, quantities recorded by item, photos taken — online or off.

  5. Signed for

    The receiver signs on the phone. Where nobody is available, the exception is recorded rather than left blank.

  6. The round closes

    Issued against delivered against returned, per vehicle, per day.

What lands on the record

The proof is made at the stop, not written up afterwards

  • Quantities by itemWhat was actually left, scanned or counted at the point of handover
  • Photo evidenceThe dispensers, the store room, the state you found it in
  • Signature and nameWho received it, on the phone
  • Time and locationCaptured automatically, not typed in
  • Units servicedExchanges, refills and repairs on the same visit
  • ExceptionsSite closed, access refused, nothing required — a reason, never a blank

And it works with no signal. Basements and plant rooms sync when the phone is back in range.

WorkWide portal quantities recorded at collectionWorkWide portal delivered quantities recorded on completionWorkWide portal receiver name and comments saved with the deliveryWorkWide portal handover record proving the delivery
1/4
  1. 01

    Collected

    The quantities are recorded at collection.

  2. 02

    Delivered

    The delivered quantities are recorded when the delivery is completed.

  3. 03

    Received by

    The receiver and their comments are saved with the delivery.

  4. 04

    Handed over

    The handover is recorded, so every delivery is proven.

WorkWide portal quantities recorded at collection

Collected

The quantities are recorded at collection.

WorkWide portal delivered quantities recorded on completion

Delivered

The delivered quantities are recorded when the delivery is completed.

WorkWide portal receiver name and comments saved with the delivery

Received by

The receiver and their comments are saved with the delivery.

WorkWide portal handover record proving the delivery

Handed over

The handover is recorded, so every delivery is proven.

WorkWide portal stock balances in the warehouse and on the van
Stock balances in the warehouse and on the van.

Screens from the WorkWide app and portal, shown with demonstration data.

Proof

How Tsebo Hygiene run it

Tsebo Hygiene service client sites across the country on recurring cycles — replenishment, unit exchanges and servicing on the same visit, with the proof captured at each stop.

1,500+

client sites served

33

field staff covering them

11,900

tasks managed in twelve months

Every drop

signed for, timed and located

Around forty-five sites for every person in the field — which is what happens when the round plans itself and the paperwork finishes when the round does.

What you can finally see

The reporting a delivery note cannot give you

Consumption per site

What each building actually uses, as the basis for setting cycles and quantities.

Stock that balances

Issued, delivered and returned per vehicle per day, with variance you can attribute.

Cost to serve

What it costs to keep a site supplied, before the contract comes up for renewal.

Proof on demand

A disputed drop answered in a minute, with the photo and the signature attached.

Who it’s for

Built for rounds that repeat

Hygiene and washroom services

Dispensers, sanitary units, fresheners and consumables serviced on a contractual cycle.

Cleaning and facilities groups

Consumables and chemicals delivered to the contracts you already clean.

Consumables distributors

Janitorial, PPE, packaging and catering disposables on standing orders, off your own fleet.

Coffee, water and vending

Refill the machine, service it, and bill on what it used.

Why WorkWide

Tracking shows the van. We show the drop.

The record is made at the stop

Quantities, photos and a signature captured where the handover happens, offline if the building has no signal.

Stock moves with the vehicle

Warehouse to vehicle to site, issued to the round and reconciled when it closes.

The service visit is one visit

Units serviced and stock left on the same stop, not two systems running alongside each other.

It reaches billing

Delivered lines flow into invoicing, or into the finance system you already run.

FAQ

Questions delivery operations ask

Does it work with no signal?

Yes. Rounds are completed offline and sync when the phone is back in range.

Can drivers scan items?

Yes — barcode scanning at the stop, or counted quantities where scanning is not practical.

What happens when nobody is there to sign?

The exception is recorded with a reason and a photo, so a missed stop is visible the same day rather than at month end.

Can we see what each site consumes?

Yes, per site over time — which is what cycles and quantities should be set against.

Do you handle our warehouse stock too?

Yes. Stock sits in warehouses, on vehicles and at sites, and moves between them.

Can it feed our finance system?

Yes. Delivered lines can be invoiced in WorkWide or passed into the finance system you already run.

Do you do courier or parcel deliveries?

No. This is for recurring rounds to the same sites, not parcel distribution with tracking numbers.

When a client says the delivery never arrived, how long does it take to answer?

If the answer is “we look for the delivery note”, that is the problem.

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