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Customer Stories

Real teams. Real outcomes.

Get a sense of how WorkWide Mobile gives organisations greater control over their mobile workforce — across many industries.

Office Automation

Field Service Management & Workforce Optimization for a leading South African office automation provider

Digitizing technician dispatch, real-time visibility, and first-time resolution to eliminate repeat callouts and boost margins.

Fewer repeat callouts and stronger service margins.

"Dispatch used to be guesswork — now every technician is scheduled, tracked and accountable, and our first-time fix rate has climbed sharply."

Head of Service Operations, Office Automation

Telecommunications

Integrated Field Operations & Service Management for a major telecommunications infrastructure provider

Streamlining wireless and fibre task workflows from incident to invoicing, delivering real-time visibility, cross-team coordination, and centralized SLA reporting.

Incident-to-invoice workflows with centralized SLA reporting.

"From the first incident ticket to the final invoice, we finally have one workflow. SLA reporting that used to take days is now live on a dashboard."

Field Operations Director, Telecommunications

Facilities Management — Healthcare

Task & Compliance Management for a leading facilities management company in healthcare

Automating daily cleaning schedules and QR-validated execution across hospitals to enhance productivity, hygiene compliance, and transparent client reporting.

QR-validated execution across hospital sites.

"QR-validated cleaning routines give our hospital clients real proof of execution. Compliance reporting is no longer a monthly scramble."

National Operations Manager, Facilities Management — Healthcare

Broadcast Technology

Nationwide Field Technician Enablement for a broadcast technology fulfilment partner

Scaling workforce management to drive massive increases in task volume, on-time completion, and fuel efficiency during digital television migration projects.

Higher task volume, on-time completion and fuel savings.

"During the digital migration we scaled task volume massively without losing control — on-time completion went up and fuel costs came down."

Programme Manager, Broadcast Technology

Broadcasting

Digital Installation & Activation Management for a leading broadcasting signal distributor

Coordinating bulk nationwide DTT decoder rollouts with subcontractors, ensuring traceable data capture, remote activation, and seamless system integration.

Traceable nationwide DTT decoder rollouts.

"Coordinating thousands of decoder installs with subcontractors used to be chaos. Now every activation is traceable end-to-end."

Rollout Lead, Broadcasting

Telecommunications Infrastructure

Tower Site Access Control & Security Management for a major African telecommunications infrastructure provider

Implementing digital lock installations and real-time access rights to minimize downtime, reduce theft, and provide full audit trails across remote sites.

Less downtime, reduced theft and full audit trails.

"Digital locks plus real-time access rights have transformed how we protect remote tower sites — downtime and theft are both down significantly."

Site Security Manager, Telecommunications Infrastructure

Internet Service Provider

End-to-End Service Lifecycle Digitization for a leading layer 2 ISP with extensive subcontractor networks

Enhancing visibility, accountability, and billing speed while reducing administrative burden for in-house and external technicians across B2B connectivity operations.

Faster billing and lower admin burden across B2B operations.

"Our subcontractor network now operates with the same visibility as our in-house teams. Billing cycles are faster and admin overhead has dropped."

Service Delivery Manager, Internet Service Provider

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