Nationwide Field Technician Enablement for a broadcast technology fulfilment partner
Scaling workforce management to drive massive increases in task volume, on-time completion, and fuel efficiency during digital television migration projects.
The Challenge
A nationwide digital television migration required scaling field operations to many times the customer's normal volume — across remote regions, with mixed in-house and subcontractor crews. The existing manual dispatch process simply could not absorb the surge without losing control of quality, cost or timelines.
The Solution
- Onboarded both in-house technicians and subcontractor crews onto the WorkWide mobile app with role-based permissions.
- Used route optimisation and live ETA to cluster jobs geographically and reduce travel time per technician per day.
- Standardised digital job cards so every installation captured the same evidence, regardless of which crew completed it.
- Built programme-level reporting for the customer's broadcast client showing daily volume, completion rates and exceptions.
The Results
Massive increase in completed task volume without proportional headcount growth.
Higher on-time completion rates across regions.
Measurable fuel and travel-time savings through smarter routing.
Consistent, auditable quality across in-house and subcontractor work.
"During the digital migration we scaled task volume massively without losing control — on-time completion went up and fuel costs came down."
— Programme Manager, Broadcast Technology
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