Route Optimisation & ETA
Automated route planning, tracking and real-time travel data.
Built to make route optimisation & eta effortless.
Plan smarter routes automatically using live travel data, distance calculations and real-time ETAs. Reduce fuel spend, cut travel time and keep customers informed with accurate arrival windows across every job.
Key Benefits
- Automated route planning using live traffic and distance data
- Reduce fuel spend and cut travel time across the fleet
- Accurate arrival windows shared with customers automatically
- Re-optimise dynamically as new jobs and roadblocks arise
Travel is one of the biggest hidden costs in any field service operation. Time spent driving between jobs, sitting in traffic or backtracking across a territory eats into productive hours, increases fuel spend and pushes ETAs back for the customers waiting at the other end.
WorkWide Mobile gives your business route optimisation and ETA tools built for mobile workforce operations. Routes are planned automatically using live travel data, distance calculations and real-time conditions — so technicians spend less time on the road and more time completing jobs.
From single-vehicle service runs to multi-stop delivery routes across regions, our route planning software helps your team move smarter, share accurate arrival times with customers and keep dispatchers in control of the day.
Smarter Route Planning for Mobile Teams
Manually planning routes across a mobile workforce is slow, inconsistent and difficult to scale. Dispatchers end up making guesses based on postcodes, gut feel or yesterday's traffic — and small mistakes compound across dozens of jobs.
WorkWide Mobile automates the heavy lifting. The platform considers job locations, priorities, technician availability and live travel conditions to build optimised routes that reduce travel time and unnecessary mileage across the day.
- Automated route planning across multiple jobs
- Live travel data and distance calculations
- Optimised sequencing for multi-stop runs
- Reduced fuel spend and driving hours
- Better balance of workload across technicians
- Fewer manual decisions for dispatchers
Real-Time ETAs Customers Can Rely On
Customers expect more than a four-hour window. They want to know when your technician will arrive, and they want updates if anything changes. WorkWide Mobile uses real-time travel data to generate accurate ETAs and keep customers informed throughout the day.
Better ETAs reduce inbound calls, improve customer satisfaction and help your service team look more professional at every touchpoint.
Reduce Travel Time, Fuel and Cost-Per-Job
Every kilometre saved is money back in the business. By cutting unnecessary travel, your operation reduces fuel consumption, vehicle wear and overtime — while increasing the number of jobs each technician can complete in a day.
Combined with WorkWide Mobile's job management and scheduling tools, route optimisation helps your business improve cost-per-job, asset utilisation and overall service capacity without adding headcount.
- Lower fuel and vehicle running costs
- More jobs completed per technician per day
- Reduced overtime from late-running schedules
- Improved utilisation of vehicles and field teams
- Clearer view of travel time vs. on-site time
Plan, Dispatch and Track in One Connected View
Route optimisation does not work in isolation. To deliver real results, planning, dispatching and tracking need to sit in the same system. WorkWide Mobile brings routes, jobs, technicians and live location data together — so dispatchers can adjust the day as conditions change.
When a job is delayed, cancelled or escalated, the platform helps your team reassign work, reorder stops and update ETAs without rebuilding the schedule from scratch.
Measured impact across WorkWide Mobile customer deployments.
Measured impact across WorkWide Mobile customer deployments.
Measured impact across WorkWide Mobile customer deployments.
Where teams put Route Optimisation & ETA to work.
Multi-stop technician routes
Sequence the day's jobs to minimise distance and meet SLA windows.
Dynamic re-routing
Slot in urgent jobs without breaking the rest of the schedule.
Customer-facing ETAs
Push live arrival windows into your client portal or notifications.
Route Optimisation & ETA — questions answered.
Does it use live traffic?+
Yes — route plans account for real-time traffic, distance and historic patterns.
Can we re-optimise mid-day?+
Yes. Urgent jobs can be slotted in and the rest of the route re-sequenced instantly.
Will fuel costs really drop?+
Customers typically see a 20-30% reduction in fuel spend after rollout.
How does WorkWide Mobile build optimised routes?+
The platform combines job location, priority, technician availability and live travel data to sequence stops in the most efficient order. Routes are built automatically rather than relying on manual planning by dispatchers.
Can ETAs be shared with customers?+
Yes. Real-time ETAs can be surfaced internally for dispatchers and externally for customers, so everyone has the same view of when a technician will arrive — and any changes during the day.
Does route optimisation work for deliveries as well as service jobs?+
Yes. The same engine can plan multi-stop delivery runs alongside service calls, installations and maintenance work, so mixed workloads can be optimised in one view.
What happens if a job is cancelled or a new urgent job comes in?+
Dispatchers can reassign, reorder or insert jobs and the route updates without rebuilding the day from scratch. ETAs are recalculated using live travel data.
Will this reduce fuel and overtime costs?+
Customers typically see measurable reductions in travel time and mileage once routes are optimised across the workforce. That directly reduces fuel spend, vehicle wear and overtime caused by late-running schedules.
Teams using route optimisation & eta
Customer stories featuring this
Integrated Field Operations & Service Management for a major telecommunications infrastructure provider
Streamlining wireless and fibre task workflows from incident to invoicing, delivering real-time visibility, cross-team coordination, and centralized SLA reporting.
Read story Broadcast TechnologyNationwide Field Technician Enablement for a broadcast technology fulfilment partner
Scaling workforce management to drive massive increases in task volume, on-time completion, and fuel efficiency during digital television migration projects.
Read storySee Route Optimisation & ETA live in your operation.
Book a call and we'll show you exactly how this works for your teams, sites and customers.
Related capabilities
Ready to get started?
Book a call and see WorkWide Mobile in action.