Pathology laboratories
Collections from doctors’ rooms, hospitals and depots into your labs.
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Collections & Deliveries · Medical Logistics
Every specimen collected. Every stop proven.
Run your collection rounds on the driver’s phone. Bags scanned, temperature recorded and handover signed at every stop — even where there’s no signal.
Built for Pathology laboratories · Medical couriers · Blood services · Healthcare risk waste
The problem
The specimen’s journey is the part nobody records
Labs measure almost everything — except what happens between the collection point and reception. That gap is where specimens are lost, delayed or rejected, and where disputes start.
Urgent requests, by phone
An urgent collection comes in mid-morning. A controller phones a driver, the driver doubles back, and the rest of the round runs late.
“Your driver never came”
A practice says nobody arrived. The answer sits on a paper run sheet, or in a WhatsApp group.
Too late, too warm
You find out at reception that a specimen is outside its window. By then, the patient has to be recalled.
A route book nobody measures
Stops stay on the round because they always have been — whether or not they ever produce a bag.
How it works
A day on the round
Round issued
Tomorrow’s round is generated when tonight’s closes, with stops in sequence.
Vehicle checked
The driver signs in and completes the vehicle inspection before the round unlocks.
Bags scanned at the stop
Each bag scanned and counted, temperature recorded, photo, time and location captured.
Urgent work, slotted in
Urgent collections are pushed into the live round — no phone calls.
Signed for at reception
Bags scanned in at the lab and signed for by the receiver.
Proof, per stop
A branded record for every stop, and expected versus actual time and distance for every leg.
What you can prove
One record for every stop
- Bag scan and countWhich bags, how many, from which collection point
- TemperatureEntered or photographed at pick-up and again at handover — or read from a logger where you need it
- Time and locationStamped on the phone at the moment of capture — not when the signal returns
- Photo and formWhatever your process needs recorded at the stop
- Handover signatureWho received the bags at lab reception, and when
- Vehicle inspectionChecked at the start and end of every shift, with defects photographed
Works with no signal. Everything syncs as soon as the phone is back in range.
Stop record · 14 of 22Specialist rooms, north region
Labs ABC- Driver
- D. Mokoena · Round 07
- Arrived
- 09:42:17
- Location
- Verified at site · 6 m
- Bags
- SB-204 817, 818, 821 · 3 of 3
- Temperature
- 4.6 °C at pick-up
- Connectivity
- Captured offline · synced 09:58
- Handover
- Lab reception · 11:20 · 4.9 °C · signed
1/3
- 01
Every stop on the route
A multi-stop collection workflow, with each stop completed in turn.
- 02
Bags counted at pickup
The number of bags collected is recorded at each stop.
- 03
The operation at a glance
Dashboards summarise the collection work.
Every stop on the route
A multi-stop collection workflow, with each stop completed in turn.
Bags counted at pickup
The number of bags collected is recorded at each stop.
The operation at a glance
Dashboards summarise the collection work.
Screens from the WorkWide app and portal, shown with demonstration data.
Proof
Four weeks at one depot
A national pathology network ran WorkWide at a single depot for four weeks.
3 in 4
requests raised mid-run were absorbed into a live round and completed the same day
3.75×
growth in weekly collections across the four weeks, with nothing reconfigured
1 in 10
stops completed with no signal and synced on return
1 in 4
scheduled visits collected nothing at all
Ten drivers, one depot, four weeks: 1,413 collection requests and 1,534 specimen bags, each one counted at the stop.
1 in 4
scheduled visits collected nothing
Once every stop was recorded, the schedule could be measured: 186 completed visits across 23 sites, over three weeks, with nothing to collect — and almost half the scheduled book at sites we would change.
Drivers covered 13.4% more distance than planned
On tracked legs, 153 legs
A month-one schedule review shows you which stops to:
KeepReliable producers, right frequency
Move to on-requestCollected only when asked
Visit less oftenProducing, but over-visited
Pilot data, 19 July – 16 August 2026. Client name withheld.
Who it’s for
Built for the rounds that can’t go wrong
Medical couriers
Proof of every collection for the labs, practices and pharmacies you serve.
Blood services
Donor clinic collections and deliveries to hospital blood banks.
Healthcare risk waste
Scheduled collections with a record of custody from facility to disposal.
Why WorkWide
Proof at the stop, not just a dot on a map
We track the person, not just the van
Vehicle tracking stops at the vehicle. The round runs on the driver’s phone, so you get the travel data and what happened at every stop. Already running a tracker system? We can integrate with it.
Offline-first
Built to run for hours with no signal and sync safely when the phone reconnects.
Stamped at capture
Time and location recorded on the phone when the photo is taken — not when a message finally sends.
Local and POPIA-aware
Implementation and support in South Africa. You stay the responsible party; your data is never sold or used to train models.
FAQ
Questions collection teams ask
Do drivers need signal?
No. The round runs offline and syncs when the phone is back in range. Every record keeps the time and location of capture.
Will it replace our vehicle tracking?
No. Tracking follows the vehicle; WorkWide follows the person, through the phone, and records the stop, the bags and the handover. Where you run a tracker system, we can integrate with it.
Does it connect to our lab system?
WorkWide connects to other systems through open APIs. We have not built a lab-system integration yet, so we scope it with you before quoting.
How quickly can we be live?
Forms, stop types, checklists and branding are configured rather than built, and go-live typically takes two to four weeks once your site and route data is ready. Most operations start at one depot and scale on the same configuration.
Do you store patient information?
The round records bags, counts, temperatures, times, locations and handovers. You decide what each form captures.
Which stops would you stop making?
See a real round, then see what four weeks would show about yours.