Build and installation contractors
FTTx build, customer connections and civils, largely with subcontracted crews.
Solutions › Maintenance › Fibre & Network Field Services
Maintenance · Fibre & Network Field Services
Every install, fault and audit — proved from the field.
Work assigned to the right crew, employed or subcontracted. Checklists, photographs, readings and serial numbers captured on the phone, offline if the site has no signal. The restoration clock running while the job is open.
21 network clients · 94 technicians · 8 of 9 provinces · 18 job types · 100% automated job intake
Fibre maintenance · fault 8831 · highAggregation node — industrial park
- Client
- Network operator · wholesale
- Restoration
- 4h 12m elapsed · within target
- Crew
- Subcontract crew 7 · on site 11:05
- Cause
- Cable damage · third-party civils
- Readings
- Light levels before and after
- Photographs
- 6 attached
- Devices
- 2 serials swapped and reconciled
The problem
The network is built, connected and repaired by people you cannot see
Half the crews are subcontracted, the sites are cabinets and poles and customer premises, and the record of what was actually done is a photograph in a group chat. It works — until somebody invoices, audits, or applies a penalty.
Crews you cannot see
You find out at five o’clock what got done today, and coordinators spend the day on the phone finding out.
Work claimed, not proved
A subcontractor invoices for forty joints. You think it was forty.
The record drifts from the ground
The as-built says one thing, the ground says another — and every future fault takes longer.
The clock is reconstructed
“We restored it Tuesday, around two.” That is not a defence when a penalty is applied.
How it works
Build, connect, restore — one platform
Work arrives
From your own systems, a client, or a fault — created by integration rather than typed in.
Assigned
By skill, area and availability, to employed crews and subcontractors alike.
Prepared
Materials and devices issued against the job, by serial number, before anyone travels.
Done on site
Checklist, photographs, readings, serial capture and signature — online or off.
Clock and escalation
On faults, the restoration commitment runs while the job is open, with escalation before the breach.
Recorded
The result lands against the site and the equipment, the same day rather than the end of the week.
The evidence pack
What comes back when the job is done
- PhotographsWhat is actually in the ground, the cabinet or the ceiling
- ReadingsLight levels and test results, captured on site in sequence
- Serial numbersWhich device went to which customer or site, issued and reconciled
- ChecklistWorked to your standard, not to whatever the crew remembers
- SignatureCaptured on the phone where the work happened
- Time and locationRecorded automatically, not typed in afterwards
And it works offline. Trenches, basements and cabinets sync when the phone is back in range.
1/4
- 01
The SLA is on the job
The fibre job carries its SLA from the moment it is logged.
- 02
Evidence from the install
Photos and readings captured on site are saved to the job.
- 03
Materials accounted for
Every material used is recorded against the job.
- 04
The right equipment
The equipment installed is selected and recorded on the job.
The SLA is on the job
The fibre job carries its SLA from the moment it is logged.
Evidence from the install
Photos and readings captured on site are saved to the job.
Materials accounted for
Every material used is recorded against the job.
The right equipment
The equipment installed is selected and recorded on the job.
Screens from the WorkWide app and portal, shown with demonstration data.
Proof
One platform, twenty-one network clients
A national fibre and wireless network services provider runs surveys, builds, installs, relocations, decommissions, IoT and wireless and fibre maintenance on WorkWide — for operator and wholesaler clients across the country.
21
network clients — operators and wholesalers — on one platform
94
technicians across 8 of South Africa’s 9 provinces
18
job types, from surveys to decommissions
100%
of jobs created by integration — no manual job entry
On wireless and fibre maintenance calls, the median resolution is 16 hours, with more than a third resolved inside 8.
Who it’s for
Built for work that happens away from the office
Network operators and wholesalers
Connections, faults, maintenance and audits across provinces.
Internet service providers
Customer installs, device swaps and in-home faults at volume.
Mobile network and tower services
Base station maintenance, power, transmission and audits.
Why WorkWide
The half that happens outside
It reaches the crew at the pole
A project system tracks the programme. This runs the individual job, in the field, offline.
Subcontractors work the same way
Licensed and assigned exactly as your own technicians are, with the evidence coming back to your standard.
The clock runs while the job does
Restoration visible as it happens, not reconstructed when a penalty lands.
It takes work from your systems
Jobs created by integration with what you already run, rather than re-typed by a coordinator.
FAQ
Questions network operations ask
Does it work with no signal?
Yes. The job card works offline and syncs when the phone is back in range.
Can subcontractors use it?
Yes. They are licensed per user, exactly as an employed technician is, and assigned work the same way.
Can it track devices by serial number?
Yes — issued, allocated to a customer or site, and reconciled.
Do you replace our monitoring platform?
No. It detects the fault; we run the restoration and the record of who went and what they found.
Do you hold network design or GIS?
No. We hold sites, equipment and the history of what was done to them, and integrate with what holds the design.
Can our clients log their own faults?
Yes, through the client portal.
Can end customers book their own appointment slots?
Not today. That is on the roadmap.
How do jobs get in?
By integration with your existing systems, by a client in the portal, or created directly.
When a crew says the job is done, what comes back with it?
If the answer is a message in a group chat, that is the problem.