Delivery Management
Manage deliveries of consumables and equipment end-to-end.
Built to make delivery management effortless.
Use WorkWide to plan, dispatch and track deliveries of consumables and equipment to sites, technicians and customers — with proof of delivery, real-time status and full audit trails.
Key Benefits
- Plan and dispatch deliveries to sites, technicians and customers
- Proof of delivery captured digitally with photos and signatures
- Live status updates and full audit trails on every consignment
- Manage consumables and equipment end-to-end in one platform
Deliveries are a critical part of keeping a field service operation moving. Spare parts, consumables, replacement equipment and customer orders all need to reach the right person, at the right site, at the right time — and if any of that breaks down, jobs stall.
WorkWide Mobile gives your business delivery management software built for mobile workforce operations. Plan and dispatch deliveries to sites, technicians and customers, track consignments in real time, and capture digital proof of delivery from the field.
Because deliveries sit inside the same platform as jobs, assets, parts and scheduling, your team can manage logistics and service delivery together rather than in disconnected systems.
Plan and Dispatch Deliveries Alongside Jobs
Deliveries and field jobs share the same drivers, vehicles and customers. Managing them in separate systems creates double-handling, missed drops and confusion about who is responsible for what.
WorkWide Mobile lets your team plan deliveries inside the same scheduling and dispatch environment used for service work — so consignments and jobs can be sequenced together, assigned to the right driver or technician, and tracked through to completion.
- Plan deliveries to sites, technicians and customers
- Dispatch alongside service jobs and installations
- Assign drops to drivers, technicians or vehicles
- Sequence deliveries with field jobs in one view
- Reduce double-handling between teams
Real-Time Status and Tracking
Customers and internal teams both need to know where a delivery is. WorkWide Mobile gives your operation real-time visibility over consignment status — from dispatch through transit to completion — so dispatchers, managers and customer service teams can answer questions without chasing drivers.
Digital Proof of Delivery
Paper delivery notes get lost, damaged or filed in a way that no one can retrieve. WorkWide Mobile captures digital proof of delivery on the technician or driver's device — including signatures, photos, timestamps and location data — and stores it against the consignment for a full audit trail.
That digital trail removes disputes, supports faster invoicing and gives your operation a clean record of what was delivered, when and to whom.
- Capture digital signatures on delivery
- Attach photos of delivered goods and condition
- Timestamp and geo-locate each drop
- Store PODs against the consignment record
- Resolve disputes with verifiable evidence
Connect Deliveries to Jobs, Parts and Assets
A delivery is rarely the end of the story. Parts arriving on-site usually feed into a planned job, an asset replacement or a customer install. WorkWide Mobile links deliveries to the jobs, parts and assets they support, so your team can see the full picture rather than tracking logistics in isolation.
That connection also helps with first-time-fix rates — technicians know when the parts they need will arrive and can plan their day around confirmed deliveries instead of guessing.
Measured impact across WorkWide Mobile customer deployments.
Measured impact across WorkWide Mobile customer deployments.
Measured impact across WorkWide Mobile customer deployments.
Where teams put Delivery Management to work.
Equipment to site
Dispatch and track delivery of kit before the install crew arrives.
Consumables top-up
Plan recurring deliveries to technicians and depots.
Customer drops
Capture POD digitally with photo and signature on every drop.
Delivery Management — questions answered.
Is proof of delivery digital?+
Yes — capture photos, signatures and timestamps on every drop.
Can deliveries be planned with jobs?+
Yes. Deliveries sit alongside jobs in the same scheduling view.
Can customers track consignments?+
Yes, live status and ETA can be surfaced via the client portal.
Can deliveries be planned alongside field service jobs?+
Yes. Deliveries sit inside the same scheduling and dispatch view as jobs, so drops and service work can be sequenced together for the same drivers, technicians or vehicles.
What proof of delivery is captured?+
Digital signatures, photos, timestamps and location data are captured on the driver or technician's device and stored against the consignment record for a full audit trail.
Can customers and internal teams track delivery status?+
Yes. Real-time status updates are visible to dispatchers, managers and customer service teams, with options to share progress with customers through portal or notification flows.
Does delivery management connect to parts inventory?+
Yes. Deliveries link to parts and stock movements, so consignments to technicians, vehicles and sites update inventory automatically rather than requiring separate manual reconciliation.
Can drivers use the same mobile app as field technicians?+
Yes. Drivers and technicians work in the same mobile app, with delivery-specific workflows for dispatch, transit updates and proof of delivery capture.
See Delivery Management live in your operation.
Book a call and we'll show you exactly how this works for your teams, sites and customers.
Related capabilities
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Book a call and see WorkWide Mobile in action.