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Platform Feature

Client Portal

Let clients log and track cases directly through WorkWide.

Client Portal
How it works

Built to make client portal effortless.

Give customers a self-service portal to log cases, track progress and view service history directly through WorkWide — reducing call volumes, improving transparency and accelerating resolution.

Key Benefits

  • Self-service case logging direct from your customers
  • Live job status, ETAs and technician details for transparency
  • Service history, invoices and documents in one place
  • Reduce inbound call volumes and accelerate resolution
70%
Fewer inbound calls

Measured impact across WorkWide Mobile customer deployments.

24/7
Self-service availability

Measured impact across WorkWide Mobile customer deployments.

+40%
Customer CSAT uplift

Measured impact across WorkWide Mobile customer deployments.

Use Cases

Where teams put Client Portal to work.

See all industries
Self-service case logging
Use Case 01

Self-service case logging

Customers log issues directly — no phone queue, no email back-and-forth.

Live job status
Use Case 02

Live job status

Clients track progress, ETAs and assigned technician 24/7.

Service history at a glance
Use Case 03

Service history at a glance

Past jobs, invoices and documents available in one branded space.

Frequently asked

Client Portal — questions answered.

Is the portal branded for our business?+

Yes — you can apply your branding so it feels like a native part of your service.

Can customers log new cases?+

Yes. Self-service case logging is built in, with full traceability back to your team.

What can customers see?+

Job status, ETAs, technician, service history, documents and invoices.

See Client Portal live in your operation.

Book a call and we'll show you exactly how this works for your teams, sites and customers.

Ready to get started?

Book a call and see WorkWide Mobile in action.

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