Customer Service Management
Make support effortless. With WorkWide, clients can log tickets by email or instantly scan assets from their mobile phone—ensuring every ticket is linked to the right equipment. Real-time updates keep customers in the loop, while your team resolves issues faster and with complete accuracy.
Deliver seamless support and keep your customers connected with WorkWide’s Customer Service Management portal.
Simple Ticket Logging
Your clients can log tickets directly via email or through the portal—ensuring issues are captured quickly and never missed.
Asset-Linked Support
With WorkWide’s mobile scanning, customers can scan a QR code or barcode on their asset and instantly log a ticket against the correct equipment. No guesswork. No delays. Just accurate issue reporting every time.
Self-Service Experience
Give your clients visibility and control. From the portal, they can track the status of tickets, view service history, and get real-time updates without needing to chase your team.
Seamless Workflows
Tickets logged by customers flow directly into your WorkWide system, where they can be prioritised, scheduled, and assigned to the right technician automatically.
Faster Resolutions
By linking tickets directly to the right asset, technicians arrive prepared with full asset history, speeding up diagnostics and reducing downtime.
Boost Customer Trust
Every interaction feels professional and transparent—helping you deliver the kind of customer experience that builds long-term loyalty.